FAQ
SHIPPING & LOCATION
How long does it take to get my order?
Our fulfillment is quick and reliable. You can expect your order to arrive within 3–5 business days, depending on your location.
How do I track my order?
Once your order is placed, you’ll receive a confirmation email. When your order ships, a second email will be sent with tracking details and delivery updates so you can follow your order every step of the way.
Where is Volume One located?
Volume One is based in Toronto, Ontario, Canada— the city where every garment is conceived, refined, and creatively shaped. This is where our design process, product testing, and creative direction originate.
PRODUCT & FIT
How does the fit run?
Our garments are designed with a modern, athletic silhouette. If you prefer a more relaxed fit, we recommend sizing up. Model measurements and sizing details are provided on each product page for reference.
What materials are used?
Each piece is crafted from carefully selected performance fabrics chosen for comfort, durability, and movement. Specific material compositions are listed on individual product pages.
How should I care for my garments?
We recommend washing in cold water with similar colours and air drying or tumble drying on low heat. Avoid fabric softeners to help maintain the quality and performance of the fabric over time. For exact product details, please refer to the individual product descriptions.
RETURNS & SUPPORT
What is your return policy?
We accept returns within a specified period, as long as the items are unworn, unwashed, and in their original condition.
For full details, please refer to the Return Policy page on our website.
How can I contact customer support?
You can reach our team anytime through the contact form on our website. We aim to respond to all inquiries as quickly as possible.
Get in touch
Have questions about your order, or a general enquiry?
